We're Always Here To Help You!
While our service has been thoroughly tested to ensure our customers receive a fast, reliable experience, unfortunately, no system is perfect, and a rare, unfortunate experience may occur for you. This entire article is dedicated to spreading awareness about possible but rare unfortunate situations that may occur, and what your options are as a consumer to make sure you receive the quality and experience you deserve.
Missing Code/Broken Links
If you happen to run into this situation, where you purchased a game key or gift card, but don't see a code or a link under the key code section like depicted in the image above, don't panic. Simply call us at 877-353-5227 or email us at cs@kodiye.com and let us know as soon as possible so we can get your code or give you a refund if you prefer.
Game Account Doesn't have the Game
It's possible to buy a game account for a specific game and that game is not in the library. If that happens, do not panic. Simply contact us by email(cs@kodiye.com) or phone (877-353-5227) and we will give you a full refund.
