How can we help you?
Digital Products are listed with information platform information as well as redemption information on the product page.
Physical products will only have shipping information on the product page.
There are multiple ways to redeem a product.
1) Key - this is simply a code used to redeem a purchase on the platform associated with the product.
2) Link - Some product will include a link to the information used for redemption. This is very common for items like gift cards.
3) Accounts - Some products are offered as an account redemption where the product is provided under a account you can access after purchase. This is for advance users only.
Platform information is provided on the product page along with information on how to redeem an item.
For digital products, we will send an email notification when the product is ready to access.
For physical products, we will provide tracking information when the item is shipped.
We stand by our products and services. Our guarantee is our promise to deliver quality products. All products will work as we stated on our website or you will get your money back. No questions asked. Also, if you are not satisfied, we will work with you to provide a resolution.
Yes, your transaction information is 100% encrypted by our payment provider and at no point does kodiye have access to any payment details. Kodiye meets all security standards for PCI compliance.
For digital products, there is no shipping charges applied.
For physical products, we offer flat fee for order under $75. Any order over this amount ships for free.
Some purchases require a signature confirmation to verify that the customer is authorized to complete this transaction.
We accept all major credit cards, debit cards, Google wallet, and Apple wallet.
When you place an order on Kodiye, an payment authorization is placed on your payment method. This is a temporary hold and is not charged to your account until the order process is complete.
For digital products, after the code is unlocked, then the payment is charged.
For physical products, you item is charged when the warehouse ships your order.
For physical products, please allow 2-3 business days for processing before the item is shipped.
For digital products, items are delivered in up to 24 hours from the time the order was placed.
We will send an order confirmation when the product is created and we will send a shipping notification when the order is shipped/delivered.
For digital products, we require users to unlock the product code before we display or email the code key. This is to ensure the user are able to access the code and complete the order. If a customer decides they no longer want the item or made a mistake as long as the code has not be unlocked we will honor the return request.
For physical products, please contact us to request a return.
For digital products, once the order unlocked, the order is complete and final. Please contact us and provide a reason as to why item needs to be return. if the order is not unlocked then we will process your request for a return.
Kodiye provides many ways to contact us. You can contacts by email, chat, and by phone. Please visit our contact us page to see all of our contact information and Customer Support hours.
if a key did not work please contact us. Customer support will provide you will additional information.
Kodiye, provides a number of helpful support guides that can help redeeming codes on popular platforms. Please see our guides at Guides
We can help with common questions about any product featured on our store. For all other questions, please contact the manufacturer/brand of the item for questions. You can contact us to get this information.